We use multiple courier agents to ship packages to Zimbabwe and South Africa. Once your payment is verified and processed it takes 2-12days depending with your location, for your order to be couriered excluding weekends and holidays. Once your order is sent you will receive an email notification with the courier carrier and tracking number.
Cost: Courier rates vary depending with your location and weight of the package. At check out your total shipping will be shown depending upon the weight of your shopping bag.
All prices on our site are in US dollars and charged in US dollars. We do not provide currency conversion your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.
Please note that all estimated shipping times are after the order has been shipped. If for any reason you item is not deliverable and is return to the store you will be issued a refund for the purchase price of the items (minus shipping fee). Please carefully check your address. We are not responsible for lost or stolen packages once UPS, FedEx, or DHL has marked your package as delivered. By completing a purchase with us you are agreeing to our full shipping and deliveries policy.
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
Robestos products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
Where free delivery is offered over a spend threshold any returns that when refunded reduce the order below that threshold then the original delivery charge will be applied to the order and the refund reduced accordingly. Offer excludes gift cards. The basket value for the threshold is calculated after any promotions are applied to the order.
Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges here.
Delivery will be to the address or store specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place, or returned to depot/post office.
When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
In South Africa, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.
When you collect your order from a store, you will need to bring a printout of your order confirmation and photographic proof of your identity. We will notify you when your order is ready to be collected from your chosen store.
We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
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